Last Updated: November 3, 2025

Introduction

Vancouver Island I.T. (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, and safeguard information when you visit our website https://vancouver-island-it.com, contact us by email, or use our services.

We adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in British Columbia.

Information We Collect

We may collect the following types of information:

    Information you provide directly:

• Name, email address, and phone number (for service inquiries or support).
• Company or organization details (if applicable).
• Technical information related to support or troubleshooting requests.

     Automatically collected information:

• Browser type, IP address, operating system, and referring pages (via standard web server logs or analytics tools).
• Non-identifiable usage data to help us improve site performance and content.

How We Use Your Information

We use collected information to:

• Respond to service requests and technical inquiries.
• Provide on-site or remote IT support.
• Send updates related to your active projects or support cases.
• Improve website functionality and customer experience.
• Comply with legal or regulatory requirements.

We do not sell, rent, or trade your personal information to any third parties.

Cookies and Analytics

Our website may use basic cookies or analytics services (such as Google Analytics) to understand visitor trends and improve usability. These tools collect anonymous usage data — never personal or financial information. You can disable cookies in your browser settings at any time.

Data Storage and Security

All information collected is stored securely within Canada or through reputable third-party service providers that comply with modern security standards.

We use encryption, secure access controls, and monitored hosting to protect client data.

Email and Communications

If you contact us via email (e.g., info@vancouver-island-it.com), your messages may be stored to help us respond and maintain service history. You may opt out of any non-essential communication at any time.

Accessing or Correcting Your Information

You have the right to request access to any personal information we hold about you and to request corrections if you believe it is inaccurate. Requests can be sent to privacy@vancouver-island-it.com.

Retention of Information

We retain information only as long as necessary to fulfill service or legal obligations, after which it is securely deleted.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of third-party websites.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or our business practices.

The most recent version will always be available on this page with the updated date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Vancouver Island I.T.

📍 Courtenay, British Columbia, Canada
📧 privacy@vancouver-island-it.com
🌐 https://vancouver-island-it.com